Refund and Returns Policy

At streetsfashion.store, we are committed to ensuring your satisfaction. If you are not completely satisfied with your purchase, we offer a straightforward and customer-friendly refund and returns policy. Please read the details below:

1. Return Eligibility

  • Items must be returned within 30 days of the delivery date.

  • The item must be in its original condition, unused, unwashed, and with all tags and packaging intact.

  • Items marked as “final sale” or “non-returnable” are not eligible for returns.

2. Non-Returnable Items The following items are not eligible for return:

  • Intimate apparel (e.g., underwear or swimwear).

  • Custom or personalized items.

  • Damaged or used items not caused by manufacturing defects.

3. Return Process

  • Step 1: Contact us at [email protected] with your order number and a brief explanation of the reason for the return.

  • Step 2: Our customer service team will provide you with a return authorization and instructions on how to send the item back.

  • Step 3: Pack the item securely and include the original receipt or proof of purchase.

  • Step 4: Ship the package to the return address provided by our support team. Customers are responsible for the return shipping costs unless the item is defective or incorrect.

4. Refund Policy

  • Refunds will be issued to the original payment method (PayPal or Payoneer) once the returned item is received and inspected.

  • Processing time for refunds is 30 business days after receiving the returned item.

  • Shipping fees of $6.99 are non-refundable unless the return is due to our error (e.g., wrong or defective item).

5. Exchanges

  • If you wish to exchange an item, please follow the return process and place a new order for the desired item. Exchanges are subject to stock availability.

6. Damaged or Defective Items

  • If your item arrives damaged or defective, please contact us within 30 days of delivery. We will arrange for a replacement or refund at no additional cost.

7. Return Shipping Costs

  • Customers are responsible for covering return shipping fees unless:

    • The item is defective or incorrect.

    • The return is due to a mistake on our part.

8. Contact Us For any questions or assistance with returns and refunds, please reach out:

  • Email: [email protected]

  • Phone: +1 859-904-7783

  • Address: 927 114th Ave E, Edgewood, WA 98372, USA

  • Working Hours: 08:00 AM – 06:00 PM (Monday to Friday, closed Saturday and Sunday)

We appreciate your understanding and cooperation. Thank you for shopping with streetsfashion.store!